Resolved Question: Zune 30gb headphones port problem?

i got a zune 30gb on ebay and whenever i listen to music the vocals are muffled and the guitars are all distorted. Whenever i press down really hard on the headphone port it goes back to normal so i opened up the zune and tried putting paper, tape, etc. to force the port down but nothing seems to fix the problem. The equalizer is off. What should i do i dont have any money to buy a new mp3 player and cant use custmer support.